Known Problems
|
|
The
problems shown below are the ones that MindGate currently knows as a
result of user reports. Should you find another problem, please report it
so we can correct the situation as soon as possible.
|
Quark XPress
|
|
| Where:
|
PostScript
printers
|
| Tech
ID:
|
980220001
|
| Status:
|
Workarounds
|
| Problem:
|
Quark is the only
application that misuses the PPD file interface of PostScript
printers to attempt to bypass the PrintChef controls. This typically
occurs when you are designing new paper and page sizes and want
XPress to adjust to those changes. In short, to work around this
problem, design your layout and select the page size in XPress
without using the printing style to setup the size. Then, in the
printing style, mimic the XPress layout using the Paper Designer,
the non-standard printing option "Don't Stretch Pages",
and the "Adjust Position" option to correlate the printing
style to the XPress environment.
All other programs have no problem with this--
Are you listening Quark?
|
|
Okey Dokey Utility
|
|
| Where:
|
All printers
|
| Tech
ID:
|
980122001
|
| Status:
|
Investigating the utility
interface
|
| Problem:
|
Okey Dokey is a utility that
automatically answers "OK" to a dialog that has been on
the screen for a set length of time. When you use this utility with
PrintChef, printing will lock up.
|
|
Black & White Machines
|
|
| Where:
|
Dialogs
|
| Tech
ID:
|
980122003
|
| Status:
|
Investigating our special
button handler
|
| Problem:
|
If you select only a black
& white monitor setup, the PrintChef tabs and buttons show their
gray as pure black. This minor oversight should be easily and
quickly remedied in the next update.
|
|
Extensis Printing Tools with PageMaker
|
|
| Where:
|
Printing
|
| Tech
ID:
|
980123001
|
| Status:
|
Investigating the tool
|
| Problem:
|
When you want to PrintChef
in PageMaker, you use the option key while activating printing.
PageMaker then activates the Apple dialogs (which contain
PrintChef). Extensis Printing Tools prevent PageMaker from
activating the Apple dialogs and hence PrintChef. This is not a
PrintChef problem, but an Extensis-PageMaker problem.
|
|
Quick Faxes
|
|
| Where:
|
Non-PostScript
faxing
|
| Tech
ID:
|
980123001
|
| Status:
|
In contact with global
village
|
| Problem:
|
When using the global
village fax system and the quick-fax option, the page spools, but
nothing happens. Normal faxing seems to work perfectly well.
|
|
FreeHand & MindGate Models
|
|
| Where:
|
PostScript
printing
|
| Tech
ID:
|
960324001
|
| Status:
|
Cannot correct, Freehand's
problem
|
| Problem:
|
Freehand does not use
standard text drawing to output text to the printer. As a result,
PrintChef cannot intercept the output and convert the text to the
model's graphic.
|
|
FreeHand & Preview/PICT Resolution
|
|
| Where:
|
Non-PostScript
printers
|
| Tech
ID:
|
960324002
|
| Status:
|
Cannot correct, Freehand's
problem
|
| Problem:
|
When Freehand creates a PICT
image directly, or when it creates a PICT image as a part of a Mac
EPS image, it creates this image as a bitmap. Unfortunately, this
means the output quality of the PICT image (as in the case of a
non-PostScript printer) is poor.
One solution is to create an image that is 4 times larger, import it
into PrintChef and then scale it down 25%. This will increase the
effective resolution. However, because Freehand choses to create
images as bitmaps, it does mean longer download and print times.
|
|
